* ORDERS & SHIPPING

Orders

Two Poles ships worldwide. We prepare your order with great care from our warehouse, near Barcelona, and we find the best carrier to ensure it reaches you as soon as possible.

Shipping

Orders are processed the next business day after your purchase, Monday to Friday, excluding public holidays. Orders received on weekends and public holidays are processed the next business day.

These are our warehouse holidays* in 2026 that may affect order shipping:

January 1 and 6

April 3 and 6

May 1 and 25

June 9 and 24

July 27

September 11

October 12

December 8 and 25

*Please note that there may be other local holidays in your area that affect order deliveries.

Delivery times** and shipping costs vary depending on the shipping zone. For example, in mainland Spain, barring incidents or force majeure, the delivery time is 24-72 hours once the carrier has picked it up, and shipping is free for orders over €55.

*FLYINGFREE COUPON: For free shipping promotions, the coupon, which cannot be combined with other coupons or discounts, is only applicable for shipments to mainland Spain and the Balearic Islands. For other areas (such as the Canary Islands, Ceuta, Melilla, and international), an equivalent discount (€4.90) will be applied. Write to us after completing your purchase with your order number and we will manage it!

Shipping rates by destination:

 

 

**Please remember that during high volume periods such as Black Friday, sales, or similar, delivery times may be extended. However, all of us, our warehouse, and the carriers are working to ensure your order reaches you as soon as possible.

For orders outside mainland Spain, please note that you are responsible for paying local customs taxes. These are not included in the price, and Two Poles is not responsible for the payment of customs duties or taxes arising from the shipment.

For some destinations such as the Canary Islands or certain international shipments, it is necessary to provide an ID or passport for shipping to avoid customs issues. If you have not specified it when filling in your details, it will be requested in a subsequent email, which may cause delays in order shipment.

For orders over €145 to the Canary Islands and over £135 to the United Kingdom, there may be an increase in shipping costs and an associated customs tax for which Two Poles is not responsible. A possible solution is to place two separate orders so that the total amount of both is below this figure (€145/£135).

 

*** Some international destinations, such as the USA, are currently unavailable due to customs and tariff issues. We hope to be able to offer them very soon.

 

When your order is picked up from our warehouse, the transport company will send you a message (either by email or SMS) from which you can track it. Generally, if they attempt delivery and you are not found, they may try again or deposit it at a pickup point.

From the tracking link, you can always see where your order is, when the deadline for return from the pickup point expires, if there have been any problems or delays, etc.

Here are the links to the carriers we use most for our shipments:

GLS  

CorreosExpress

By clicking and adding the tracking number we will have sent you, you can always see the status of your order.

If your shipment is with another carrier, if you have any questions, or need to make any changes or notes about the shipment, Two Poles is happy to help you. Write to us and we will review it as soon as possible (hello@twopoles.co).